Knowledgebase
- Top articles
- Latest articles
Hello, how can we help?
Submitting a ticket
When submitting a ticket, please make sure you are choosing the correct ticket category.
When you click on submit a ticket, you will be directed to a page where it asks what can we help you with?
Please pay attention to the list and select the appropriate category for your issue.
Failure to select the appropriate category could result in prolonged wait times/responses as your request may be sent to the wrong department for resolution.
Please see "Submit a Ticket" in the box below
Enrollments
FACILITY
If a new facility is being created, we ask that a completed facility enrollment form be submitted on a helpdesk ticket under "I need to enroll my facility".
*Facility enrollments are only completed once (unless the clinic moves out of its existing county). Facility enrollments do not receive log in information.
USER
If a new user is being enrolled, we ask that a completed user enrollment form be submitted on a helpdesk ticket under "I need to complete a user enrollment".
*User enrollments can be filled out by anyone in your organization that needs access. User access in WebIZ is tailored around the end users job title within the facility.
**Medical Professionals within your facility that do not need to access the WebIZ, but need their name to be listed as "administered by" and "prescribed by" may enroll as non-Interactive user and they will not receive log in information.
PLEASE MAKE SURE THAT ALL USER ENROLLMENTS ARE SUBMITTED BY THE EMPLOYEE REQUESTING ACCESS! WE CANNOT ENROLL A USER AND SEND CONFIDENTIAL LOG IN INFORMATION TO A 3rd PARTY.
Helpdesk Survey
WebIZ Help Desk Survey
Please click on the link to provide us with feedback about your experience:
https://forms.office.com/g/6iG7PsL0MT